Mission Desk Deputy


Direct Entry Job Permanent Noordwijk, The Netherlands

Uploaded 17 Dec 2019

Job Description

Role Responsibility

As Mission Desk Assistant you will carry out a variety of administrative tasks in Serco’s Mission Desk service in the Budget Execution and Monitoring Division at ESTEC, such as:

  • Receiving mission claims and checking supporting vouchers;
  • Calculating the settlement of the mission based on the rules of the agency;
  • Entering the settlement data into the customer’s database;
  • Filing the vouchers and supporting documentation;
  • Receiving and checking invoices from travel agent and car hire and entering the data into the customer’s database;
  • Filing the invoices and supporting documentation;
  • Providing staff with information about the ESA rules on missions;
  • Providing staff with explanations concerning settled travel claims;
  • Other ad hoc tasks as requested by Section Head.
  • Leading team communications
  • Weekly tasks and activity planning
  • Data Monitoring on output activities

Person Specification

The ideal candidate should bring a completed Secondary Education or a professional training in administrative techniques / secretarial related activities, at least 1 year of experience within a similar international role and the following:

  • Fluent in English; knowledge of another member state language is an asset;
  • High level of flexibility;
  • Highly proficient in MS office, Lotus Notes and other personal computer software;
  • Good organisation skills, good communication skills;
  • Ability to cope with pressure and work in a team;
  • Ability to establish and maintain effective working relationships with the outside world.