Stakeholder Relations Manager (Cyber Security)


Direct Entry Job Permanent Newport, UK

Uploaded 26 Oct 2021

Job Description

Stakeholder Relationship Manager (Cyber Security)


Airbus Defence and Space in Newport are looking for a Stakeholder Relationship Manager to join their growing Cyber Security division. You will be responsible for building long term sustainable relationship with external stakeholders including customers and partners of the Cyber UK business.


Reporting directly to the Head of Cyber Security UK you will support the mission in building and maintaining long term sustainable relationships with customers, partners and other stakeholders.



  • In conjunction with key stakeholders develop, manage and maintain an effective Customer & key stakeholder plan that generates awareness and supports Cyber strategic ambition.  Provide regular updates and briefings as required.
  • Create and nurture long-term relationships with Customers, anticipating and resolving issues that arise to ensure that Customers are satisfied with our products and services and build Customer Loyalty.
  • Work with sales & marketing to deliver relevant and timely communication across all stakeholders
  • Develop and grow strategic relationships with key universities to enhance the Airbus Cyber Security brand and support the resource pipeline of the business.
  • Identify and build relationships with key employees within our Customer community and create plans to address client’s business needs.
  • Support the identification and management of key partner to ensure we collaborate successfully to enhance our collective competitiveness and performance.
  • Schedule regular meetings with the Customers to ensure they are satisfied including managing and responding to correspondence and acting as a point of contact for complaints, escalating issues as appropriate to the relevant internal stakeholders.
  • Where appropriate, working with stakeholders to anticipate issues, understand and address issues and high level feedback from the Customer.
  • Gain Customer insight and build a solid knowledge of competitors; remain informed and up-to-date to help drive the strategic ambition of Cyber UK.
  • In collaboration with the Business Operations team, act as a champion to drive a more Customer-centric culture across Cyber UK.

Person Specification

Skills and Experience          

  • A customer oriented attitude
  • Ability to work well within multi-disciplinary teams.
  • A degree or equivalent and relevant professional qualifications.
  • Experience of working with a wide and diverse set of stakeholders.
  • Security Clearance – Minimum of SC (DV will be required).


In return we can offer a competitive remuneration package; an ever growing list of company benefits including enhanced pay for maternity, adoption and shared parental leave and strong career development options across our transnational, market leading company.


Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.


Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with the Recruitment Business Partner who gets in touch if you are invited to interview. Examples of this may include (but is not exclusive to) accessible facilities; auxiliary aids; room layout etc. Any information disclosed will be treated in the strictest confidence.



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.