Space Services Operations Liaison

Spire Global

Direct Entry Job Permanent Glasgow, UK

Uploaded 29 Oct 2021

Job Description

Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.

At Spire, we operate one of the largest constellations of low-earth orbit satellites. We are growing our team and looking for someone passionate about customer service to be a technical bridge between our internal technical teams and the customer.

Job Description

As a Space Services Operations Liaison, you will be responsible for technical escalations from Space Services customers during the operations phase of a program or mission. You will provide support for our Program Managers through their insight into the technical details of Spire's satellites, customer payloads, and spacecraft & payload operations systems. As this is a customer-facing role, you will directly interface with representatives with customer teams and will be responsible for documenting and communicating essential information as well as leading discussions or initiatives to drive desired outcomes and conclusions. 

Responsibilities of your role:

  • Act as liaison between the customer and our internal operations and engineering teams to manage requests for information, feature requests, or operational issues. 
  • Proactively communicate to Program Managers when events (e.g. outages or anomalies) impact the customer mission.
  • Provide detailed technical information (logs, operational parameters, environment observations, etc) to Program Managers for customer-impacting anomalies.
  • Act as the coordinator to other technical teams (hardware, software, ground stations, etc) if additional information and analysis is required to investigate a customer-impacting issue.
  • “Own” resolution of the issue, until the customer impact is eliminated, or until it is determined that the issue cannot or will not be resolved.
  • Escalate to Space Services team, Program Managers and other leadership if issues cannot be resolved or require extensive resources.
  • Develop and maintain customer-facing documentation required to support the program or mission. 
  • Monitor general on-orbit performance of customer satellite(s) and payloads.

Person Specification

Basic qualifications/Experience

  • Proficiency with scripting in a software language such as Python 
  • Experience with Github and/or software configuration management systems
  • Experience writing issue-tickets and discrepancy reports 
  • Experience with anomaly support and troubleshooting
  • Strong English language verbal and written communications 

Preferred qualifications

  • Experience in process automation, from design to software development
  • Proficiency with Linux
  • Strong data analysis skills (statistics, hypothesis testing, data visualization)
  • Experience with spacecraft operations or space environments 
  • Experience working in a 24/7 support environment
  • Knowledge of satellite bus system operations such as Electrical Power Systems (EPS), Attitude Determination and Control Systems (ADCS) or Communications Systems
  • Experience in systems engineering, covering the design, implementation, verification, and operation phases
  • Experience of developing spacecraft payload / bus components
  • Experience working in cross-disciplinary teams or program management
  • Excellent written & verbal communication skills
  • Ability to work independently, yet in a collaborative environment
  • Calm demeanour while investigating issues and communicating details thereof