Facility IT Engineer
Direct Entry Job Permanent Harwell, UK
Uploaded 13 Jan 2022
Job Title: Facility IT Engineer
Salary: £25,702 to £34,709 per annum (dependent on skills and experience)
Generic Role based allowance: up to £2,000 pa
Grade: Band C - Band D
Location: Science and Technology Facilities Council, Rutherford Appleton Laboratory, Harwell, Oxfordshire
Hours: Full-Time/Part time (minimum 25 per week)
Contract type: Open Ended
Closing Date: 30th January 2022
The UK has invested £99m in the National Satellite Test Facility (NSTF), in construction at the Rutherford Appleton Laboratory in Harwell, Oxfordshire. This facility, along with the existing facilities, will provide a world class set of co-located facilities for the final integration and testing of space payloads and satellites used for Earth Observation, Astronomy or even to explore other astronomical bodies such as the Moon, or Mars. The facilities will have the capability to conduct Vibration, Acoustic, Thermal, Pyroshock, Electromagnetic Compatibility (EMC) and Antenna testing for spacecraft and associated payloads up to 7 tonnes within clean room conditions to ensure that they can survive both the journey into space and the harsh environment within it.
The NSTF is currently in construction, will become operational in 2022 and be fully open to customers in 2023. The primary output from all the test facilities is Digital Data and the Infrastructure Group within Environmental Test Division (ETD) supports the acquisition and long-term curation of this data through a careful program of planned upgrades and maintenance as well as reactive maintenance to support operational failures.
The Facility IT Team provides the IT support to the operational test equipment run by the ET Division by providing a number of services. It does not deliver primary desktop support (which is provided by a dedicated departmental helpdesk team) or network infrastructure, authentication and security (which are provided at STFC level). The Facility IT Team does however work very closely with them to ensure needs are met as well as protecting the organisation as a whole.
You will report directly to the Senior Facility IT Engineer and support them in realising the needs of the Division and its customers. It is a mixture of a hands-on role that will involve the support of instrumentation systems across three separate buildings on the Harwell Campus in a wide range of environments including cleanrooms, server rooms and offices. Some of the work will also be desk based where remote access to systems is possible and permitted.
The duties and responsibilities are as follows:
- Administration of Active Directory, SCCM and Antivirus systems
- Installation of new hardware and software as required to support the operation of the facilities.
- Implementation of a planned OS and Application patching process, including scheduling periods at risk.
- Deployment of hard disk clones for new and replacement equipment, maintenance of up-to-date clone images of critical systems
- Managing a spares inventory including hot swap spares
- Disaster recovery procedure development, testing and implementation
- Audit of OS and Security logs
- General Support to customers for permitted data access and network connectivity
- Management of contractors
- Documentation of all activities in accordance with the groups Quality Processes.
Personal Skills and Attributes
- Ability to follow, maintain and create structured documentation and support others in following procedures
- Excellent communication skills both written and verbal
- A strong customer focus
- Responsible approach to health and safety management
- Dedication, self-motivation, positive attitude, fulfilling commitments
- Able to multi-task and prioritise against a heavy workload and achieve demanding targets.
Shortlisting and Interview Criteria (Essential/Desirable)
The below criteria will be assessed at Shortlisting (S), Interview (I), or both (S&I)
- Good working knowledge of the Windows operating system (S&I)
- Experience of application support (installation and configuration) (S&I)
- Working knowledge of PC hardware (S&I)
- Good working knowledge of Active Directory administration (S&I)
- Working knowledge of networking technologies (I)
- Good awareness of IT security (S&I)
- Adaptable to change and willingness to embrace new technologies (I)
- Excellent communication skills and customer focus. (I)
- Background in management of IT security including definition of VLAN configurations (S&I)
- Familiarity with virtualisation technology and operating system deployment (I)
- Familiarity with High Availability environments (I)
- Experience configuring and fault-finding serial or network interfaces to data acquisition systems (S&I)
- Ability to navigate a basic LINUX environment through a local or remote shell for software patching or system restarts. (S&I)